1. Overview
AA Solution operates on a service-based model where time, expertise, and resources are allocated upon engagement. This Refund Policy defines the conditions under which refunds may or may not be issued. By purchasing or engaging services, the client agrees to the terms outlined below.
2. Nature of Services
All services provided by AA Solution—including bookkeeping, accounting, tax preparation, payroll, and advisory—are professional and time-based. Once work has commenced, value has been delivered through analysis, system setup, or execution, making most services non-refundable.
3. Non-Refundable Services
The following are strictly non-refundable:
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Completed or partially completed services
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Delivered financial reports, filings, or documentation
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Tax preparation and filing services once initiated
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Bookkeeping and reconciliation work already performed
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Advisory or consultation sessions
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Setup, onboarding, or system configuration fees
4. Refund Eligibility
Refunds may be considered only under limited conditions:
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Duplicate payments made in error
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Payments made for services that have not yet been initiated
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Verified billing discrepancies
All refund requests are subject to internal review and approval by AA Solution.
5. Refund Request Process
To request a refund, clients must submit a written request including:
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Full name and business details
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Payment reference or invoice number
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Reason for the refund request
Requests must be submitted within 7 days of the payment date. Requests beyond this period may not be considered.
6. Partial Refunds
In cases where partial work has been completed, AA Solution may, at its sole discretion, issue a partial refund based on the proportion of work not yet delivered. The determination of completed work is final and non-negotiable.
7. Processing Time
Approved refunds will be processed within 7–14 business days. The time for funds to reflect in the client’s account may vary depending on the payment method and financial institution.
8. Chargebacks and Disputes
Clients agree to contact AA Solution directly to resolve any payment concerns before initiating chargebacks or disputes with financial institutions. Unauthorized chargebacks may result in service suspension and legal action where applicable.
9. Service Cancellation
Clients may cancel ongoing services by providing written notice.
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Cancellation does not entitle the client to a refund for services already performed
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Any outstanding invoices remain payable
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Future billing cycles may be stopped upon confirmation of cancellation
10. Policy Enforcement
AA Solution reserves the right to refuse refund requests that do not meet the criteria outlined in this policy. All decisions regarding refunds are final.
11. Modifications to Policy
AA Solution may update this Refund Policy at any time without prior notice. Updated terms will be reflected on this page.
12. Contact Information
AA Solution
Email: info@theaasolution.com